An initial improvement tool, not a formal audit or compliance guarantee.Organisation support →
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Free organisation scorecard

Sight-loss support readiness

If you say your service supports people with sight loss, what can you evidence?

Answer 15 questions covering assessment, accessible information, staff practice, safety, records, feedback and leadership oversight.

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A person with sight loss taking part in a care-plan review with a professional team

15 tick-box questions

Rate what is in place now

Choose “Yes” only where the arrangement is consistently used and can be evidenced. The scorecard is a screening tool, not a CQC inspection, accreditation or legal opinion.

About 3 minutes
1. We consistently identify and record whether a person has sight loss and how it affects them.
2. We record each person’s preferred communication and accessible-information format.
3. Individual plans explain practical support for daily living, personal care, information and independence.
4. The person is involved in decisions and their goals, choices and feedback are visible in the record.
5. Staff know how to introduce themselves, guide appropriately and communicate without taking over.
6. Staff training is checked through supervision, observation or practice evidence, not attendance alone.
7. Lighting, glare, contrast, clutter and environmental risks are considered and reviewed.
8. Equipment and adjustments are linked to an assessed need, explained and reviewed for usefulness.
9. Staff know when and how to signpost or escalate for specialist vision-rehabilitation input.
10. Incidents, near misses and complaints involving sight loss lead to recorded learning and action.
11. Policies and procedures explain what staff should actually do when supporting someone with sight loss.
12. Leaders can identify who owns sight-loss actions, deadlines and follow-up checks.
13. Audits or quality checks include the experience and outcomes of people with sight loss.
14. Accessible information is available across the whole journey, not only after somebody complains.
15. We can show what changed because of feedback, review or specialist recommendations.

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